REQUIREMENTS
• Diploma or Degree in Engineering
• With at least one (1) year working experience in laboratory equipment repair and troubleshooting
• Good command of spoken and written English
• Good analytical and problem-solving skills
• Willing to travel locally and abroad
• Has Class 3 Driving License
Qualifications
學歷要求
大學、碩士
科系要求
醫藥工程相關,自然科學學科類,工程學科類
Requirements,
具備駕照
工作經驗1年以上
RESPONSIBILITIES
Key Tasks
The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.
• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure high level of customer satisfaction and effectively manage customer expectations
• Prepares monthly reports to present the overall performance of the service and technical application management
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.
• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.
• Maintain online service documentation on the Esco distributor intranet
• Perform troubleshooting, commissioning, certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts
• Carry out hands-on training for field service organizations internationally > 20% travel
Job description,
1.意見回饋，公司過去設備常發生之問題或客戶之建議，以利設備儀器研發或購買之參考依據
2.從事工程設備使用現場安裝，技術服務及支援等工作
3.進行產品設備之維修，並做維修登入 (維修設備、損壞原因、進行之維修方案為何及成功與否)
4.對客戶提出的技術問題及時回應並給予解決方案
5. 除了定期產品設備維護、保養及維修外並預防問題發生
6.高EQ,抗壓性高,需協助業務銷售
Attractions in Taiwan
Taiwan Culture
Culture in Taiwan is a blend of Confucian Chinese and indigenous Taiwanese cultures. art, traditions, sports, food, and Religion.Taiwan is a precious island; it expresses itself differently in each season.To learn more about life at Esco Taiwan, check this out.
About Our Team
The Esco Taiwan Team is looking for professionals who can help with building a global life sciences ecosystem, improving lives through science. Read about our team.
